Research Operations Lead
Mercury·San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States·Remote·Posted 14 October 2026
About the role
The best teams don't treat customer understanding as a checkpoint. They build it into the work: learning how customers see the world, carrying that perspective into everyday decisions, and making better products because of it. At Mercury, research is a democratized practice. Designers and PMs talk directly to customers, and Research Operations builds and runs the system that makes that fast, high quality, and ethical. We're looking for a Research Operations Lead to build and run that program as Mercury scales. You've done this before and have a clear point of view on how it should work. This is a hands-on leadership role: you’ll set the strategy and priorities for research enablement, develop the team, and personally lead work where senior judgment matters most. In this role, you will: Own the strategy, roadmap, and operating model for research at Mercury, enabling Product, Design, and Marketing to run research with autonomy Apply senior research judgment to complex or high-stakes work, using recurring gaps to strengthen the standards and guidance that raise research quality across Mercury. Partner closely with design managers, designers, and PMs so customer evidence informs…
This is a summary of the advert. The full description and the application are on Mercury's careers site.
Apply faster with Prepper
- A version of your CV tailored to this Research Operations Lead role.
- A cover letter written from your CV and this advert.
- Prepper can fill in Mercury's application form and send it once you approve.
- The application saved in your tracker, with reminders to follow up.
More roles at Mercury
- Senior Product Marketing Manager - LendingSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Payroll Operations SpecialistSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Senior Frontend Engineer - Design SystemsSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Third Party Risk ManagerSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Senior Recruiting Operations PartnerSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Senior Risk Investigator - Fraud Incident Management & Partner ResponseSan Francisco, CA, New York, NY, Portland, OR, or Remote within United States
- Staff Strategic Operations Program Manager - GTMSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Corporate Development LeadSan Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Prepper is independent and not affiliated with Mercury. Roles are listed from the employer's public careers system and removed when they close.