Strategic Customer Success Manager
Incident·London·Posted 16 October 2026
About the role
A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE ROLE IN ONE LINE As our first EMEA Strategic Customer Success Manager, you’ll help define what strategic success looks like at incident.io http://incident.io, and become the trusted partner who makes us core to how the biggest enterprises run reliability. WHAT THAT LOOKS LIKE DAY TO DAY You’ll work with a small number of our largest, most complex and highest-value customers. These are established, often global and regulated enterprises, where buying decisions take time, many business units are involved, and incident management is part of a wider move away from legacy tools…
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