Customer Support, Payroll

Homebase·Houston·Remote·Posted 1 October 2026

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About the role

Hi, Future Homie! At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team. We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in? As a Product Specialist on our Customer Experience team, you'll help small business owners confidently run payroll while getting the most from Homebase. You'll combine payroll product expertise with empathy, curiosity, and problem-solving to guide customers through payroll workflows, answer product questions, and help them navigate one of the most important moments in running their business. Every payroll matters. Every customer interaction is an opportunity to build trust, reduce complexity, and help customers feel confident paying their teams accurately and on time. 📍Your Impact Starts Here The Customer Experience team exists to help customers succeed—not just resolve issues. As a Product Specialist, Payroll, you'll become a trusted expert in the Homebase Payroll…

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