Senior Customer Success Engineer

Opal·Remote·Remote·Posted 14 October 2026

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About the role

ABOUT OPAL SECURITY: At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation. ABOUT THE ROLE When a customer's access workflow breaks at 9am on a Monday, or a new enterprise team needs to be live by the end of the quarter, they should be able to count on one engineer who knows Opal inside out. We're hiring a Senior Customer Success Engineer to be that person. You'll be the technical owner of our customers' experience after the sale: you'll get them implemented and integrated, troubleshoot the hard problems, and teach their teams to run Opal confidently. You'll work hand in hand with our Strategic CSM, who owns the executive relationships, so you can stay close to the product and the code. YOUR RESPONSIBILITIES - Be the technical support lead for enterprise customers. Take tier 2/3 issues from tickets and shared Slack channels, investigate bugs and misconfigurations first, and bring engineering a clear reproduction when…

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