Senior Program Manager, Product & GTM Programs

Parloa·Berlin·Posted 6 November 2026

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About the role

ABOUT PARLOA Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As Senior Program Manager, Product & GTM Programs, you run program management between our GTM organization and Product & Engineering. You are the connection point between both sides. You bring them together early on upcoming changes, align on what those changes mean for customers & partners, and determine what support customers need and which internal teams have to be prepared. From there, you own the path to our customers and partners. Where a change is large enough to become a program in its own right, you own that program end to end. Other teams own their functional deliverables; you own the plan,…

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