Product Storyteller

Substack·San Francisco (HQ)·Remote·Posted 27 October 2026

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About the role

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences. We’re looking for a Product Storyteller to help writers and creators understand what they can do on Substack and how to put its tools to work. Working closely with product, communications, creator partnerships, and editorial, this person will turn product developments into compelling stories and useful resources, from launch announcements and creator features to practical guides and short videos. The ideal candidate is an exceptional writer with sharp editorial instincts, curiosity about how products work, and enthusiasm for creator education. They enjoy digging into a feature and making it understandable, and have the insight to uncover the human story behind it. They can explain what’s changing, why it matters, and how people might use…

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