Customer Success Specialist

Wonderschool·San Francisco·Posted 9 November 2026

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About the role

About Wonderschool Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure. We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations. Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact. What You’ll Do Onboard and activate providers - listing live, enrolled, recruit and hire. Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn. Run regular check-ins and surface expansion opportunities so the relationship stays active past…

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