Senior Implementation Manager

VTS·New York, New York, United States·Posted 28 October 2026

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About the role

Implementation is a critical moment in the customer journey: it's where clients first see VTS deliver the value they bought, and where retention truly begins. In the Senior Implementation Manager role, you will guide global leaders in commercial real estate toward driving early, measurable value from VTS. You'll own onboarding for our largest, most sophisticated clients, leading enterprise rollouts of VTS AI, from portfolio-scale document abstraction to persona-based activation. Effective Senior Implementation Managers set our clients up for immediate value and long-term retention from day one. This role is fully client facing and is equal parts onboarding and outcome realization. **Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week.** What you can expect as a Senior Implementation Manager: This isn't your typical implementation role. At VTS, you'll join a lean, high-impact, AI-augmented implementation team that shares one mission with Client Success - deliver value to your client. You will: Command the Onboarding: Own end-to-end onboarding for enterprise accounts, including scope, data readiness,…

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