Customer Success Manager I

Everlaw·New York, New York, United States·Posted 2 November 2026

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About the role

The Role You’ll partner with plaintiff U.S. law firms, from small and mid-market practices to select enterprise accounts, to drive software adoption, retention, and account growth. In this role, you'll act as a strategic advisor and change management partner, helping legal teams transform their workflows and leverage our platform—including generative AI capabilities—to achieve meaningful business outcomes on their most critical matters. This is a full-time, exempt position based in our New York City, NY or Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. What you'll do Own retention and growth across your book of business, driving renewals and identifying opportunities to expand usage Build multi-threaded relationships across law firm stakeholders, including day-to-day users, administrators, practice group leaders, and executive sponsors. Conduct regular check-in calls, strategic success reviews, and product demonstrations centered on usage data, business impact, and strategic alignment. Teach customers how to use platform features and workflows effectively, guiding them on best practices for adopting generative AI…

This is a summary of the advert. The full description and the application are on Everlaw's careers site.

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