Senior Manager, Employee Relations & Performance

Toast·Remote - US·Remote·Posted 11 November 2026

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About the role

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Senior Manager, Employee Relations & Performance Management to lead our Employee Relations & Performance Management team for the US and Canada within our dedicated COE. Reporting to the Senior Director, Employee Relations & Performance Management, you'll make sure employee relations matters and performance management cases are handled fairly, consistently, and in line with policy and local law. You'll lead a team focusing on employee relations and performance management that supports leaders below the Senior Director level across Toast. This is a hands-on leadership role: you'll guide your team's day to day case work regarding performance management consulting, conflict resolution and policy violations, personally handle a caseload, including escalations and sensitive matters, and improve the processes that help us support Toasters well as we grow. Location note to applicants: We’re prioritizing candidates in our Boston or NYC hubs, but we’re open to remote candidates on the…

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