Payments Success Specialist – Account Management

Weave·Weave - Headquarters (Lehi, UT)·Posted 6 November 2026

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About the role

The Payments Success Specialist – Account Management drives retention, processing growth, and profitability across an assigned portfolio of 250 payments customers. You’ll build trusted relationships with practice leaders, understand their payment workflows, and use account data to identify risks and opportunities. Through proactive outreach, business reviews, pricing conversations, and coordinated problem-solving, you’ll help customers realize greater value from Weave Payments. This role requires strong customer judgment, analytical ability, and consistent follow-through. - Location: Hybrid, three days in-office in Lehi, Utah. - Reports to: Senior Manager of Payments Success. WHAT YOU WILL OWN - Portfolio relationships: Manage 250 payments accounts, building relationships with practice owners, finance leaders, and operational decision-makers. - Proactive engagement: Call every account each quarter to review performance, understand customer needs, identify risks, and establish next steps. Maintain additional outreach based on account value and risk. - Business reviews: Conduct quarterly business reviews with the top 10 accounts and provide quarterly…

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