Operations Specialist - Inbound

Forto·Hamburg·Posted 19 October 2026

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About the role

ABOUT US What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. ABOUT THE ROLE As an Operations Specialist (f/m/d) in Sea Freight Import, you will be responsible for ensuring high-quality transport execution, providing comprehensive customer service, and driving a high level of customer satisfaction. KEY RESPONSIBILITIES - Advise and support clients on the entire logistics process. - Manage shipments from booking to invoicing, ensuring a smooth and efficient process. - Communicate and coordinate with key partners, such as customs and carriers. - Prepare and document manual quotations accurately and efficiently. - Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements. REQUIRED SKILLS AND EXPERIENCE - Practical experience in Sea Freight Import…

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