Senior Operational Excellence Manager

HelloFresh·Sydney, New South Wales, Australia·Posted 12 November 2026

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About the role

Job Description As the Senior Operational Excellence Manager , you will be the architect of efficiency for our Australia and New Zealand markets. Sitting at the intersection of Planning, FSQA, Procurement, and Fulfillment, you will define our Target Operating Model (TOM) and drive the strategic framework that ensures our end-to-end (E2E) supply chain is lean, scalable, and resilient. This role is based in Chippendale, Sydney and reports to the Associate Director of Operations Enablement . You will… Define and own the ANZ Operational Excellence strategy, translating business goals into a multi-year roadmap tailored to local market nuances. Design and maintain the Target Operating Model (TOM) to ensure clear accountability, escalation governance, and seamless hand-offs across Planning, Procurement, FSQA, and Fulfillment. Lead a portfolio of high-complexity projects using Lean, Six Sigma, or Kaizen methodologies to drive step-change improvements in Cost per Box (CPB), Cost of Goods Sold (COGS), and operational error rates. Identify E2E supply chain bottlenecks and standardize tools and systems to reduce manual intervention, enhance data integrity, and drive supply chain…

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