Sr. Engagement Manager (Professional Services)

Pendo·Raleigh, NC·Posted 13 November 2026

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About the role

Sr. Engagement Manager The Team + The Role Pendo's Professional Services team accelerates time to value for our customers, helping them realize the full potential of their investment in Pendo. We combine implementation expertise, strategic guidance, and proven best practices to deliver measurable customer outcomes. Our goal is to exceed customer expectations in every engagement while building the foundation for long-term success. As a Sr. Engagement Manager, you own the delivery of enterprise-level SaaS implementations from kickoff through completion. You partner with executive sponsors, IT leaders, and business stakeholders to align implementation strategy with customer goals, manage complex workstreams, and drive measurable value. You serve as a trusted strategic advisor while working across Pendo's Professional Services, Sales, Customer Success, Product, and Support teams to deliver successful outcomes and continuously improve how we serve customers. This is a role based in-office in San Francisco, Raleigh, or New York, or Remote in the United States. What this looks like day-to-day Enterprise implementation leadership: Lead complex, enterprise-level SaaS implementations from…

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