IT Technical Support Specialist (Internal Title: COE Specialist)

Ocado Group·Tokyo, Japan·Posted 9 January 2025

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About the role

BUSINESS FLUENCY (JLPT N2 LEVEL OR ABOVE) IN JAPANESE REQUIRED FOR THIS ROLE Ocado Technology is building the next-generation grocery ecommerce suite that´s changing the way the world shops. Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers. The COE Specialist will be responsible to ensure relevant business systems are fully operational ensuring an efficient service to Ocado’s customers and clients and to avoid or minimise any impact to customers following system outages or incidents. This is an onsite based role, at the heart of Tokyo, and will take part in a team shift pattern to cover & support business operations 24x7. Roles & Responsibilities Monitoring business systems operations Working within a team of on site systems support specialists during your shift, to ensure effective coverage of services by the team Resolution, escalation and management of logged…

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