Manager, Customer Care - Kitchen

Toast·Chennai·Posted 6 November 2026

Apply with a tailored CV View on Toast's site

About the role

Manager, Customer Care - Kitchen Location : Chennai Mode : 24*7 Rotational shifts & Rotational week offs Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a Customer Care Manager, you will actively manage a team of agents for the Kitchen campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Chennai, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer…

This is a summary of the advert. The full description and the application are on Toast's careers site.

Apply faster with Prepper

A version of your CV tailored to this Manager, Customer Care - Kitchen role.
A cover letter written from your CV and this advert.
Prepper can fill in Toast's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at Toast

Prepper is independent and not affiliated with Toast. Roles are listed from the employer's public careers system and removed when they close.