Senior Account Executive, Key Accounts

Cleo (US) ·Remote - US·Remote·Posted 10 November 2026

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About the role

Essential Duties & Responsibilities The essential functions include, but are not limited to, the following: Own the commercial relationship for an assigned portfolio of strategic accounts, serving as the primary point of contact for executive and senior stakeholders Build and execute strategic account plans that map customer business goals, trading partner networks, and integration roadmaps to Cleo solutions Drive expansion revenue through upsell, cross-sell, and new-use-case opportunities, and lead multi-threaded sales cycles from identification through close Partner with Customer Success, Account Management, Support, and Professional Services to deliver outcomes, drive adoption, and secure on-time renewals Work with SDRs and Solution Consultants to develop programs that meet each client’s needs and budget Educate and advise clients on industry trends, EDI and B2B integration best practices, and the value of Cleo’s ecosystem to build long-term, trusted relationships Negotiate contracts and renewals with clients, resolve issues, and make sure deadlines are met Identify risk early by monitoring account health, usage, and sentiment, and lead recovery plans when needed Obtain…

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