English Customer Support Specialist - Bulgaria

HubSpot·Sofia, Bulgaria·Posted 2 November 2026

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About the role

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged. We are actively hiring for CSS in our new Sofia office. At HubSpot, we believe the best way to launch a support career is in person through close collaboration, real-time coaching, and learning alongside your team — all of which help accelerate your growth from day one. Expectation will be to attend the office at least 3 days per week. We are looking for people who: Are fluent in English or German Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries Are adept at understanding and using product documentation to…

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