Renewal Specialist

HubSpot·Sydney, Australia·Posted 24 August 2026

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About the role

Our mission at HubSpot is to help millions of organisations grow better. As a Renewal Specialist at HubSpot, you will own the commercial success of your accounts by identifying expansion opportunities and growing customer investment through value-led conversations. You will partner closely with customers to understand their goals, uncover growth opportunities and drive retention through effective renewal strategies. Your role will also involve proactively identifying customer risk and using data-driven insights to create strong renewal outcomes. This role blends consultative customer engagement with commercial ownership in a fast-paced, AI-first environment. This role is available for all work preferences @home @flex @office in Australia location. What You'll Do Negotiate value-driven renewals and contract changes while delivering an exceptional customer experience. Proactively identify account expansion opportunities by understanding customer goals and aligning HubSpot's AI-powered solutions to business outcomes. Lead customer conversations that combine discovery, value articulation, renewal planning, and commercial execution. Partner with Customer Success Managers to execute the…

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