Customer Success Engineer
Incident·London·Remote·Posted 10 October 2026
About the role
A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE ROLE IN ONE LINE As our first Customer Success Engineer in EMEA, you’ll help shape the team and make sure our most complex customers are built to scale, not just set up for go-live. WHAT THAT LOOKS LIKE DAY TO DAY Our Customer Success team is at the heart of incident.io http://incident.io. We understand customer challenges and deliver Incident Management solutions that make a real impact. We take a customer-led approach, working closely with Product to understand and address each customer’s unique challenges. We go beyond satisfaction, aiming to delight customers at every…
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