Technical Support Engineer
Incident·New York·Remote·Posted 7 October 2026
About the role
THE TEAM The Technical Support Team is usually the first line of communication between incident.io http://incident.io and our customers. We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product. It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in. We also collaborate with Product and Engineering, being an essential part of delivering the best possible product. WHAT YOU’LL BE DOING: You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. - Delivering a world-class customer experience for inbound support questions over Slack and Pylon - Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering - Handling technical challenges that arise with customers in partnership with our Customer Success Managers - Expanding our technical support processes in collaboration with the Head of Technical Support - Resolving customer technical issues directly with Engineering, to debug integration issues,…
This is a summary of the advert. The full description and the application are on Incident's careers site.
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