Enterprise Customer Success Manager
Incident·San Francisco·Remote·Posted 18 August 2026
About the role
A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE ROLE IN ONE LINE As an Enterprise CSM you take some of our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing their operational maturity - so the platform delivers value for years, not just at renewal. WHAT THAT LOOKS LIKE DAY TO DAY - Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io http://incident.io while delivering in-depth training to maximize platform adoption and value. - Building and maintaining strategic relationships with key…
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