VP of Customer Success
Incident·San Francisco·Remote·Posted 2 July 2026
About the role
A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE TEAM We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success at incident.io http://incident.io isn't a coordination function, it's a core revenue driver, and we need a leader who treats it that way. You'll own the success motion globally across our Commercial, Mid-Market, and Enterprise segments, and across Americas, EMEA, and APJC, sitting on the GTM leadership team and reporting directly into the CRO, with close partnership with the…
This is a summary of the advert. The full description and the application are on Incident's careers site.
Apply faster with Prepper
- A version of your CV tailored to this VP of Customer Success role.
- A cover letter written from your CV and this advert.
- Prepper can fill in Incident's application form and send it once you approve.
- The application saved in your tracker, with reminders to follow up.
More roles at Incident
Prepper is independent and not affiliated with Incident. Roles are listed from the employer's public careers system and removed when they close.