Trusted Access Lead, Critical Harm Operations

Openai·San Francisco·Remote·Posted 29 October 2026

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About the role

About the team Trusted Access helps eligible customers access and use advanced AI capabilities with appropriate safeguards. Within User Safety & Risk Operations, we connect customer onboarding, eligibility review, access provisioning, and support into a service customers can navigate with confidence. We work with Product, Engineering, technical support, regional operations, and customer-facing teams to resolve difficult access problems and improve the systems behind them. Our work combines sound judgment on individual cases with better products, clearer guidance, and automation that reduces unnecessary friction. About the role We’re looking for a senior operations leader to own the Trusted Access operating strategy and lead a team of risk-operations specialists. You will set priorities across programs, build a reliable customer access service, and hire, manage, and develop your direct reports. This role combines program ownership with formal people management. You will establish shared commitments with technical support and regional escalation leaders, who manage their own teams, and bring those groups together around customer outcomes. You’ll stay close enough to complex…

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