Customer Success Manager - EMEA Mid-market

Bitwarden·London, UK·Posted 21 October 2026

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About the role

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com . Bitwarden truly cares about users and wants them to have the best experience while accessing their sensitive information online. The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. As a representative of Bitwarden values, your primary goal is to promote adoption, ensure user success, as well as retain and grow the customer base while identifying user wants and needs in order to advocate and deliver positive results for them. We’re looking for someone located in the UK. RESPONSIBILITIES Oversee the entire customer journey from onboarding through renewal, ensuring practices that maximize usage across all product segments. Develop standard…

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