Forward Deployed Strategist

Magic·New York City·Posted 27 October 2026

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About the role

You’ll own relationships with our restaurant partners and ensure they get meaningful value from Loyalist over the long term. You’ll lead implementations, design creative solutions for each restaurant’s needs, grow accounts, and work closely with our founders and engineers to shape the product. This is a highly hands-on role. Every restaurant operates differently, so you’ll regularly design custom workflows, troubleshoot complex issues, and help translate real operational needs into product improvements. The role blends customer strategy, consulting, data analysis, product feedback, and project management. We’re looking for someone thoughtful, resourceful, and comfortable operating in ambiguity while building scalable solutions. WHAT YOU WILL DO - Serve as the main point of contact for our enterprise restaurant groups - Build relationships with operators and decision makers. Develop a deep understanding of how each restaurant operates and identify product needs - Onboard restaurant teams, integrate their data, train their teams, and recommend ways to use Loyalist. Be an expert at Loyalist. - Identify and pursue expansion opportunities - Answer partner questions, debug…

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