Lead, Quality

Airbnb·Gurgaon, India·Posted 13 November 2026

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About the role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Quality Lead plays a critical role in supporting the day-to-day activities of the Aircover Quality program from the Airbnb India (ACC) site. This role sets the standard for excellence in Quality across the Aircover organization and requires a proactive, detail-oriented professional who can operate credibly across both partner-facing and internal audiences. Reporting to the Aircover Quality Manager, the QA supports quality performance across the entire partner QA network. Within this remit and without being dedicated to any single team the QA also supports the internal Aircover Claims Experience (ACE) and Service Recovery team, along with their respective stakeholders. Across both, the QA partners with internal stakeholders to drive continuous improvement, through transaction monitoring,…

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