IT Support Specialist 2

MongoDB·Dublin, Ireland·Posted 29 October 2026

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About the role

Serving as the EMEA anchor for MongoDB's Global Enterprise Technology (GET) team, this position acts as a primary technical DRI for enterprise user support, office technology, and regional incident escalation in the GMT/IST time zone. You hold end-to-end operational responsibility for delivering high-touch, reliable IT services—from onboarding hardware provisioning and daily ticket triage to AV room management and high-visibility regional event support. This role prioritizes proactive support over passive ticketing. By monitoring system health, verifying endpoint configurations, and identifying friction points early, you ensure business continuity for teams across the EMEA region. You combine strong technical diagnostics across macOS, Windows, identity, and SaaS tooling with hands-on AV expertise for Dublin meeting spaces, acting as a trusted partner to local leaders and cross-functional teams. The operational foundation of GET relies on intelligent automation, structured workflows, and data-informed decision-making. Routine health checks, diagnostics, and repetitive provisioning tasks are streamlined through intelligent tooling, freeing your focus for complex technical…

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