Enterprise Customer Success Manager

Bland·San Francisco·Posted 14 April 2026

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About the role

About Bland AI At Bland, we’re building the most human AI phone agents in the world. We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com http://Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale. And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions. Why this role exists We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities. That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into…

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