Driver Support Agent
Via·Dallas-Fort Worth, TX·Posted 2 November 2026
About the role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Driver Support Agent , you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience. **This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.** What You’ll Do: Follow up with driver applicants across all North America markets to offer support and guide them through their application Assist prospective drivers with required compliance steps, background checks, and documentation requirements Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process Conduct proactive outreach to candidates needing additional support or follow-up Identify and escalate complex compliance or technical issues to appropriate internal teams Who You Are: Tech-savvy; strong computer and…
This is a summary of the advert. The full description and the application are on Via's careers site.
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