Customer Care Officer
Alma·Lille·Posted 12 November 2026
About the role
ABOUT ALMA At Alma, we believe that commerce should be balanced and sustainable. Our mission is to put finance back where it belongs: at the service of merchants and consumers. We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly. Today: - 25,000+ active merchants - 10 million consumers served - 4.8/5 on Trustpilot Our team has grown from 2 to more than 350 people and we continue to expand across Europe. ABOUT THE ROLE As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma. You will support users, resolve complex requests and contribute to improving our operational processes. This role is based in Lille, with 2 days of remote work per week. Occasional weekend shifts may be required (approximately twice per quarter). Your main responsibilities will include: CUSTOMER & MERCHANT SUPPORT - Handle complex requests from merchants and consumers via email and phone - Guide users in the use of Alma’s payment solutions - Provide clear and helpful responses while ensuring a high level of customer…
This is a summary of the advert. The full description and the application are on Alma's careers site.
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