Manager, Customer Success Management

HubSpot·Remote - Colombia·Remote·Posted 13 November 2026

Apply with a tailored CV View on HubSpot's site

About the role

Resumes must be submitted in English. As the Manager of the Customer Success, Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of Lead & Principal Customer Success Managers (CSMs) focused on helping HubSpot’s highest paying customers grow better. You will partner cross-functionally with sales, contract management, technical support and solutions, product, and other teams to deliver a remarkable customer experience and help drive long-term customer retention and growth with HubSpot. This role is open in-office, hybrid, or remote from Colombia. In this role you’ll Lead a team of 8-10 Lead and Principal CSMs who are dedicated to delivering a remarkable experience throughout the customer lifecycle to HubSpot’s highest paying customers Coach and guide CSMs in strategies to build durable customer value Develop the skills of your team as they grow in their career Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a…

This is a summary of the advert. The full description and the application are on HubSpot's careers site.

Apply faster with Prepper

A version of your CV tailored to this Manager, Customer Success Management role.
A cover letter written from your CV and this advert.
Prepper can fill in HubSpot's application form and send it once you approve.
The application saved in your tracker, with reminders to follow up.

Start free

More roles at HubSpot

Prepper is independent and not affiliated with HubSpot. Roles are listed from the employer's public careers system and removed when they close.