Customer Support Manager
Campfire·San Francisco·Posted 15 January 2026
About the role
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale. You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users. This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time. KEY RESPONSIBILITIES CUSTOMER SUPPORT DELIVERY - Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy - Manage daily support tickets and customer inquiries across email, chat, and other support channels - Troubleshoot ERP workflows, accounting data issues, and product functionality - Proactively follow up to ensure full issue resolution and high customer satisfaction - Document recurring issues, best practices, and solutions in internal knowledge bases…
This is a summary of the advert. The full description and the application are on Campfire's careers site.
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