Customer Success Manager
Campfire·San Francisco·Posted 8 August 2025
About the role
As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform. You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth. KEY RESPONSIBILITIES CUSTOMER OWNERSHIP & SUCCESS - Own post-implementation success for a portfolio of customers - Build strong relationships with Controllers, Accounting Managers, and Finance leaders - Drive adoption, engagement, and value realization across accounts - Proactively manage account health and identify churn risk - Lead QBRs, success planning, and ongoing check-ins RETENTION & GROWTH - Manage renewals for your book of business - Identify and support expansion opportunities (seats, modules, entities, geographies, use cases) - Partner with Sales to scope and close upsell and cross-sell opportunities…
This is a summary of the advert. The full description and the application are on Campfire's careers site.
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